EXIN,Inc EXAM EX0-115 pdf exam

EXIN,Inc
EXAM EX0-115
Q & A: 80
IT Service Management Foundation based on ISO/IEC 20000
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Question: 1
What is the purpose of a process?
A. They express the level of compliance with the requested quality characteristics.
B. They represent a complete set of monitoring options.
C. They describe vertical and horizontal escalation options.
D. They complement descriptions of structural and organizational roles and responsibilities.
Answer: D
Question: 2
What triggers a re-test of the Service continuity and availability plans?
A. a major change to the service environment
B. a major disaster having occurred
C. significant periods of unplanned non-availability
D. six months having passed since the last test
Answer: A
Question: 3
What is a requirement of ISO/IEC 20000 relating to Capacity management?
A. Decisions about the capacity service provision should be based on cost effectiveness comparisons.
B. Produce and maintain a Capacity plan where the actual performance and the expected requirements are documented.
C. Resilience of the infrastructure components should be measured and included in the Capacity plan.
D. The Service catalogue should be maintained and kept up-to-date.
Answer: B
Question: 4
Why is a Service management system required?
A. to deliver a fit for purpose service that is aligned to the agreed customer requirements
B. to guarantee that Service levels will be met in all circumstances
C. to manage the financial costs of service delivery according to agreed budgets
D. to satisfy the needs of legislative requirements across the world
Answer: A
Question: 5
What is required to be in place for Emergency changes?
A. Capacity plans
B. Controlled acceptance test environment
C. Policies and procedures
D. Service continuity plans
Answer: C
Question: 6
What is the objective of the Information security management process?
A. to manage Information security effectively for critical services only
B. to manage Information security effectively for IT staff
C. to manage Information security effectively relating to the financial administration of service activities
D. to manage Information security effectively within all service activities
Answer: D