Cisco EXAM 642-242 practice exam

Cisco
EXAM 642-242
http://www.passpeak.com/642-242.html
http://www.passpeak.com/pdf/642-242.pdf
Unified Contact Center Enterprise Implementation(UCCEI)
Question: 1
Which task can be completed in the Cisco Unified Contact Center Enterprise Translation Route Wizard?
A.Copy an existing configured translation route in Cisco Contact Center Enterprise.
B.Create CTI route points and CTI ports in Cisco Unified Communications Manager.
C.Rename an existing configured translation route in Cisco Contact Center Enterprise.
D.Report on existing configured translation routes in Cisco Contact Center Enterprise.
Answer: D
Question: 2
In the Cisco Unified Contact Center Enterprise Outbound Option, with the SCCP Dialer, what is the correct order to create the dialer ports?
A.Dialer Port Map (ICM), dialer phone as 7940 (CCM), PG user association
B.Dialer Port Map (ICM), dialer phone as 30 VIP (CCM), PG user association
C.Dialer Port Map (ICM), dialer phone as 7940 (CCM), IP IVR user association
D.Dialer Port Map (ICM), dialer phone as 30 VIP (CCM), MR PG user association
Answer: B
Question: 3
Which is the purpose of the Cisco Unified ICM Configuration Manager (ConfigManager)?
A.a centralized web-based tool for System Unified Contact Center Enterprise Configuration
B.a tool to manage the skill groups, dialed numbers, and other objects in the ICM database
C.a tool to create, modify, or delete ICM databases and estimate the size of the databases
D.a program to allow access to the various applications that administer the Cisco Agent Desktop and Cisco Supervisor Desktop
Answer: B
Question: 4
Which two tools are required to add a Peripheral Gateway to the Cisco Unified Contact Center Enterprise? (Choose two.)
A.Cisco Unified ICM Security Account Manager
B.Cisco Unified ICM Setup utility
C.Cisco Unified ICM Support tools
D.Cisco Unified ICM Domain Manager
E.Peripheral Gateway Explorer tool
Answer: BE
Question: 5
When configuring the Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR, how is the return on no answer configured for agents?
A.in Cisco Unified Communications Manager as a Forward on No Answer setting
B.in Cisco Unified ICM PG Explorer as a Peripheral Configuration Parameter
C.in Cisco Unified ICM agent desk settings
D.in the Cisco Unified IP IVR Queue Loop
Answer: C
Question: 6
In the Cisco Unified Contact Center Enterprise solution with Cisco Unified IP IVR, the system is configured to handle calls routed to agents that the agent does not answer. Which two are part of the configuration? (Choose two.)
A.Configure a ring-no-answer time in agent desk settings.
B.Create a Reroute on No Answer CTI route point in Cisco Unified Communications Manager.
C.Configure a ring-no-answer dialed number in agent desk settings.
D.Enable Target Requery in the Queue node of the ICM routing script.
E.Configure a default script/application in the IP IVR to process the call automatically if the agent doesn't answer.
Answer: AC